SMB Account Manager — Growth & Partnerships

Uber Technologies Inc.; San Francisco (CA); Hybrid; USD 99,000 - 110,000; Full time

Job summary

Uber Technologies Inc. is seeking an Account Management professional to own the growth and success of a portfolio of SMB restaurant partners in a hybrid San Francisco-based role.

You will act as the primary advisor to unlock the Uber Eats platform, balancing autonomy with data-driven decision making to maximize partner value. The role requires 3+ years in account management or related fields, strong negotiation skills, and fluency in English.

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Negotiation

Data-driven decision making

Account management

Communication

Ambiguity tolerance

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets

Excel

Job description

Uber Technologies Inc. is seeking an Account Management professional to own the growth and success of a portfolio of SMB restaurant partners in a hybrid San Francisco-based role.

You will act as the primary advisor to unlock the Uber Eats platform, balancing autonomy with data-driven decision making to maximize partner value. The role requires 3+ years in account management or related fields, strong negotiation skills, and fluency in English.