Senior Key Account Manager – Growth & Retention (Remote)

Blacksmith Agency LLC; Los Angeles (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Key Account Manager to own an established book of recurring agency clients and work with our sales team to win new clients and grow existing accounts. You will retain relationships, renewals, and identify opportunities across marketing-led projects.

You will manage a seven-figure annual quota across retention and upsells, collaborating with strategists and the delivery team to ensure clients hear one clear voice and stay engaged with our full-service offerings.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven track record of keeping clients and selling more work with measurable numbers.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

Skills

Account management

Sales / upsells

Client communication

Job description

Blacksmith Agency LLC is seeking a Key Account Manager to own an established book of recurring agency clients and work with our sales team to win new clients and grow existing accounts. You will retain relationships, renewals, and identify opportunities across marketing-led projects.

You will manage a seven-figure annual quota across retention and upsells, collaborating with strategists and the delivery team to ensure clients hear one clear voice and stay engaged with our full-service offerings.