Senior Key Account Leader - Top Customer Growth

Nordson Corporation; Kentucky; Vor Ort; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

The role requires strong leadership, account management, and collaboration with cross-functional teams to meet operating plan goals, with travel estimated at 40-50%.

Qualifikationen

• BA/BS degree or equivalent.
• 8+ years’ work experience in sales, key accounts, or relevant commercial experience.
• Strong communication skills and ability to collaborate with different stakeholders.
• Proven ability to drive the sales process from plan to close.

Aufgaben

• Supervise, coach, and lead Key Account team to achieve target revenue and profitability goals.
• Act in a direct sales capacity for the Top customer, including all general Sales and account management activities.
• Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings.
• Plan, organize, and lead balanced sales growth, continued account penetration, and customer satisfaction.
• Manage sales pipeline reporting, forecasting and aid in the creation of the annual plan for the Top.
• Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
• Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies.
• Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.
• Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.
• Work collaboratively with Product Management and Growth and Strategy teams to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs.
• Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division.
• Drive new product enablement, growth initiatives and liaise as a contact for business and technical concerns
• Own and regularly update the strategic account plan backed by opportunities pipeline
• Establish and maintain strong customer relationships with both internal and external customers
• Drive execution of key priorities and customer sales projects/opportunities, including process management and CRM reporting
• Perform Other duties as assigned

Kenntnisse

Leadership

Sales strategy

Customer relationships

Team coaching

Negotiation

Ausbildung

BA/BS degree or equivalent

8+ years sales/key accounts experience

Jobbeschreibung

The role requires strong leadership, account management, and collaboration with cross-functional teams to meet operating plan goals, with travel estimated at 40-50%.