Senior IVR & Telephony Engineer (Call Routing)

PSG Global Solutions; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading telecommunications firm in Los Angeles seeks a Telecom Analyst/Developer IV to develop IVR and call routing applications. The candidate should have over 5 years of experience, particularly with Avaya systems and Linux administration. This role requires excellent analytical and problem-solving skills, alongside strong communication abilities. Responsibilities include creating functional requirements and maintaining system documentation. Candidates must also be fluent in English and able to manage multiple tasks efficiently.

Qualifications

• 5+ years of direct experience in a related role.
• Fluency in English is required.
• Ability to maintain confidentiality and adhere to compliance.

Responsibilities

• Develop IVR and call routing applications.
• Maintain documentation of system configurations.
• Provide backup to telecom and network engineers.

Skills

Knowledge of call centers and Avaya telecommunications systems

Administration of Linux systems

Analytical and problem-solving skills

Excellent communication skills

Ability to prioritize and handle multiple tasks

Education

BS degree in Computer Science

Tools

Avaya Aura Experience Portal IVR

Microsoft Office Products

Job description

A leading telecommunications firm in Los Angeles seeks a Telecom Analyst/Developer IV to develop IVR and call routing applications. The candidate should have over 5 years of experience, particularly with Avaya systems and Linux administration. This role requires excellent analytical and problem-solving skills, alongside strong communication abilities. Responsibilities include creating functional requirements and maintaining system documentation. Candidates must also be fluent in English and able to manage multiple tasks efficiently.