Senior Telecom & IVR Solutions Analyst (Hybrid)

Ampstek; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

A global IT partner is seeking a Senior Business Analyst with over 8 years of experience in telecom and IVR systems. The role involves collaborating with stakeholders to document and analyze business requirements, designing user interaction flows, and ensuring project deliverables align with business objectives. Candidates should have expertise in creating business documentation and conducting user acceptance testing. This is a hybrid position based in Charlotte, NC, offering a contract for 12 months.

Qualifications

• 8+ years of business analysis experience with telecom solutions and IVR systems.
• Strong knowledge of Prompt Engineering and conversational AI platforms.
• Proficiency in creating BRDs and functional specs.

Responsibilities

• Gather, document, and analyze business requirements for telecom and IVR.
• Collaborate with stakeholders and technical teams on requirements.
• Design IVR and conversational flows to enhance user experience.

Skills

Business analysis

Telecom solutions

IVR systems

Conversational AI

Stakeholder engagement

Business documentation

Technical specifications

User acceptance testing

Process optimization

Tools

Kore AI platform

Job description

A global IT partner is seeking a Senior Business Analyst with over 8 years of experience in telecom and IVR systems. The role involves collaborating with stakeholders to document and analyze business requirements, designing user interaction flows, and ensuring project deliverables align with business objectives. Candidates should have expertise in creating business documentation and conducting user acceptance testing. This is a hybrid position based in Charlotte, NC, offering a contract for 12 months.