Avaya ACM & IVR Engineer

5 Star Recruitment; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a skilled individual with experience in Avaya ACM and IVR to join their team in Las Vegas. The ideal candidate will have strong skills in customer service, problem-solving, and communication while working in a high-pressure environment. Proficiency in VXML, Java, and cloud platforms like AWS is essential. Candidates should be able to work effectively on cross-functional teams and manage program updates using tools like PowerPoint and Visio.

Qualifications

• Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows.
• Proficiency in VXML, Java, and CTI integration.
• Hands-on knowledge of Avaya Session Manager and QoS.
• Experience working under tight deadlines in a high-pressure environment.

Responsibilities

• Participate in cross-functional teams to work effectively in a geographically dispersed team.
• Conduct network diagnostics and tuning for IVR and CTI systems.
• Report and provide structured program updates using PowerPoint and Visio.

Skills

Communication skills

Programming experience with Avaya ACM

Customer service skills

QoS configurations

Troubleshooting and analytical skills

Tools

Avaya Session Manager

AWS

OpenShift

Job description

A leading recruitment agency is seeking a skilled individual with experience in Avaya ACM and IVR to join their team in Las Vegas. The ideal candidate will have strong skills in customer service, problem-solving, and communication while working in a high-pressure environment. Proficiency in VXML, Java, and cloud platforms like AWS is essential. Candidates should be able to work effectively on cross-functional teams and manage program updates using tools like PowerPoint and Visio.