IVR Solutions Engineer (Java/Linux, Genesys)

TecTammina; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is looking for a skilled professional in IVR application development and support for both project deliverables and production environments. The ideal candidate must have an IVR background and extensive knowledge of telephony technologies in a call center setting. Responsibilities include developing UI interfaces and providing during after-hours support when necessary. Candidates need proficiency in Java, Linux, and Oracle, with the ability to work collaboratively in a rotation every 7 weeks.

Qualifications

• MUST have IVR background.
• Knowledge of Call Routing Platform (Genesys).
• Understanding of topology of flow of applications.

Responsibilities

• Develop and support IVR applications in production environment.
• Work some after-hours and weekends as needed.
• Participate in on-call rotations every 7 weeks.

Skills

IVR background

Infrastructure knowledge

Java

Linux

Oracle

Telephony technologies in call center

Open Source technologies (Ant, Anthill, Maven2)

Job description

A technology services company is looking for a skilled professional in IVR application development and support for both project deliverables and production environments. The ideal candidate must have an IVR background and extensive knowledge of telephony technologies in a call center setting. Responsibilities include developing UI interfaces and providing during after-hours support when necessary. Candidates need proficiency in Java, Linux, and Oracle, with the ability to work collaboratively in a rotation every 7 weeks.