UC Engineer: UCCE, IVR & VoIP Specialist

TecTammina; Santa Ana (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology firm in California seeks a Telecommunications Specialist with expertise in Cisco Unified Contact Center Enterprise (UCCE) and Interactive Voice Response (IVR). Candidates should possess over 4 years of telecommunications experience and strong analytical and troubleshooting skills. The role requires being on call 24/7 with a company smartphone. Proficiency in Microsoft Excel is essential. This is a contract position expected to last over 6 months.

Qualifications

• Must have 4+ years telecommunications experience.
• 2+ years experience with Interactive Voice Response (IVR).
• Experience with customer service and analytical skills required.

Responsibilities

• Work independently in conducting analysis and completing assignments.
• Be on call 24x7 with a company supplied smartphone.

Skills

Cisco Unified Contact Center Enterprise (UCCE)

Interactive Voice Response (IVR)

Telecommunications experience

VoIP

Customer service skills

Analytical skills

Troubleshooting skills

Understanding telecommunications terminologies

Tools

Microsoft Excel

Job description

A technology firm in California seeks a Telecommunications Specialist with expertise in Cisco Unified Contact Center Enterprise (UCCE) and Interactive Voice Response (IVR). Candidates should possess over 4 years of telecommunications experience and strong analytical and troubleshooting skills. The role requires being on call 24/7 with a company smartphone. Proficiency in Microsoft Excel is essential. This is a contract position expected to last over 6 months.