IVR Solutions Engineer (Java/Linux, Genesys)

TecTammina; Newark (DE); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology services company is seeking an IVR Application Developer to provide development and support for IVR applications. This role requires extensive knowledge in IVR technologies, telephony, and the ability to work on after-hours support, including on-call rotations. The ideal candidate should have an IVR background and familiarity with Open Source technologies. Candidates will be expected to contribute to both project deliverables and production environments, ensuring smooth operations in a call center setting.

Qualifications

• Extensive experience in IVR application development.
• Heavy infrastructure knowledge including KEON and LDAP.
• Understanding of application flow topology for IVR.

Responsibilities

• Develop and support IVR applications for project deliverables.
• Provide after-hours support as needed, including on-call rotations.
• Work with web phone, social media, and IVR group supports.

Skills

IVR background

Telephony technologies

Open Source technologies

Java

Linux

Oracle .Net

C+

Job description

A technology services company is seeking an IVR Application Developer to provide development and support for IVR applications. This role requires extensive knowledge in IVR technologies, telephony, and the ability to work on after-hours support, including on-call rotations. The ideal candidate should have an IVR background and familiarity with Open Source technologies. Candidates will be expected to contribute to both project deliverables and production environments, ensuring smooth operations in a call center setting.