Senior ITSM & ITIL Change & Incident Lead

Wipro Technologies; Raleigh (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Raleigh, NC is seeking an experienced Application Support and Reliability professional. The role requires 8 years of UNIX/SQL experience, ITIL expertise, and familiarity with monitoring and BI tools to support IT operations.

Candidates should have strong stakeholder relationships, knowledge of ServiceNow/JIRA/Confluence, and experience with Azure and automation platforms. The position offers comprehensive benefits and a path for growth within a global IT services company.

Qualifications

• A Bachelor’s degree in Computer Science or related field
• 8 years hands‑on experience with UNIX, SQL.
• Experience with BI Software (e.g., MicroStrategy, Power BI, Kyvos) is a plus
• Azure knowledge is desirable
• Experience with monitoring solutions (BigPanda, AppDynamics, Splunk)
• Automation tools knowledge (Automation Anywhere or BigPanda) a plus
• Proficient with ServiceNow, Confluence, JIRA and Airflow
• Knowledge of ITIL and strong relationship building with IT stakeholders
• ITSM experience across Incident, Problem, Change, Asset & Configuration management

Responsibilities

• Experience/Skills: ITIL process roles including Incident, Problem, Change, Asset and Configuration management
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
• Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Deliver ITIL trainings and demonstrate strong team and presentation skills
• Document processes clearly and create flow diagrams

Skills

Problem solving

Stakeholder management

Written communication

Presentation skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Remedy

HPSM

JIRA

Confluence

Airflow

Job description

Wipro Limited in Raleigh, NC is seeking an experienced Application Support and Reliability professional. The role requires 8 years of UNIX/SQL experience, ITIL expertise, and familiarity with monitoring and BI tools to support IT operations.

Candidates should have strong stakeholder relationships, knowledge of ServiceNow/JIRA/Confluence, and experience with Azure and automation platforms. The position offers comprehensive benefits and a path for growth within a global IT services company.