Senior IT Operations & ServiceNow Expert

Arete Technologies, Inc.; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm in Raleigh, North Carolina, is looking for a skilled professional for a hands-on role in administration and support of enterprise systems. The ideal candidate will have strong experience with ServiceNow, Active Directory, and be capable of ensuring security and stability across all infrastructures. Responsibilities include supporting data center operations, providing advanced user support, and maintaining high standards of customer service.

Qualifications

• Hands-on experience with ServiceNow is required.
• Excellent communication skills are mandatory.
• Knowledge of Active Directory administration is necessary.

Responsibilities

• Responsible for the administration and support of enterprise systems and networks.
• Ensure infrastructure security and stability across all locations.
• Support data center operations and system monitoring.

Skills

Excellent verbal and written communication skills

Knowledge in HEAT or similar tracking tool

Experience in Avaya or similar call distribution tool

Microsoft Windows and Office 2010/2013

Active Directory administration

Customer service and teamwork skills

Problem diagnosis and resolution

Project planning and coordination

Technical documentation writing

Tools

ServiceNow

Job description

A leading technology consulting firm in Raleigh, North Carolina, is looking for a skilled professional for a hands-on role in administration and support of enterprise systems. The ideal candidate will have strong experience with ServiceNow, Active Directory, and be capable of ensuring security and stability across all infrastructures. Responsibilities include supporting data center operations, providing advanced user support, and maintaining high standards of customer service.