Lead Change Manager, ITSM & ITIL

Wipro Technologies; Irving (TX); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leave options

Job summary

Wipro Limited is seeking an experienced Change Manager to lead ITSM Change processes, chair CAB meetings, and ensure controlled implementation of all changes. The role requires ITIL-certified expertise, strong stakeholder engagement, and a proven track record in managing complex change environments.

Responsibilities include auditing, reporting KPIs, risk assessment, and driving continuous process improvements while coordinating with customers and vendors to ensure seamless production operations.

Qualifications

• 8–10 years of ITSM experience in Change and related processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Ability to collaborate with multiple technical towers, face the customer, coordinate with vendors.
• Effective communication skills.

Responsibilities

• Record and approve every Change before implementation.
• Ensure changes are categorized and approved per defined process (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings, circulate the MOM of CABs.
• Prevent unauthorized changes that may impact production.
• Conduct periodic audits and close audit gaps per process timelines.
• Report Change KPIs to management and ensure effective communication.
• Ensure 4-eye review for each Change to minimize manual errors.
• Assess risk for changes and follow required processes for high-risk changes.
• Conduct Post Implementation Reviews and validate change status.
• Suggest service improvements to enhance process maturity.

Skills

ITSM experience

Communication skills

Cross-functional collaboration

Education

ITIL V3 / 2011 Foundation or Intermediate

Job description

Wipro Limited is seeking an experienced Change Manager to lead ITSM Change processes, chair CAB meetings, and ensure controlled implementation of all changes. The role requires ITIL-certified expertise, strong stakeholder engagement, and a proven track record in managing complex change environments.

Responsibilities include auditing, reporting KPIs, risk assessment, and driving continuous process improvements while coordinating with customers and vendors to ensure seamless production operations.