Senior App Production Support Lead (Hybrid Plano)

Wipro Technologies

Plano (TX)

Hybrid

USD 60,000 - 135,000

Full time

3 days ago

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Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited, a global technology services and consulting leader, is seeking an Application Production Support professional for Plano, TX. This role focuses on driving production support, incident management, and operational stability across a complex environment with Salesforce, Oracle, SQL Server, J2EE, UNIX, Informatica, MQ, .NET, Mule and OpenShift.

The candidate will lead high-severity incidents, perform root cause analysis, and implement improvements while coordinating with business and

Qualifications

5-8 years of production support experience.
Proven incident management and root cause analysis skills.
Hands-on experience with Salesforce, Oracle, SQL Server, UNIX and integration tools.

Responsibilities

Lead production support, incident management and operational stability across a complex application environment.
Coordinate high-severity incidents and drive root-cause analysis and continuous improvement.
Identify operational risks and propose mitigations with business context.