Application Support Engineer - ServiceNow & Incident Triage

STI

Raleigh (NC)

On-site

USD 60,000 - 85,000

Full time

2 days ago

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Qualifications

1–3 years total experience in application support.
Knowledge of some programming language and SDLC.
Experience with ServiceNow.
Computer science degree preferred.
Willingness to work in shifts and/or be on call outside US business hours.

Responsibilities

Be part of the Application Support Team.
Quickly triage and react to incidents and route them to appropriate party.

Skills

ServiceNow

Ticketing system

Production support

Education

Computer Science degree (preferred)

Job description

Job Title: Application Support Engineer
Location: Raleigh, NC- work from office 3 days a weekDuration: Long term ContractMust have skills: ServiceNow or some ticketing system. Must have experience with prod Support.
Look for 1 to 3 years of total experience only.
Job Description
We are looking for someone to be part of our Application Support Team. Following are key requirements:

Some experience in doing Application Support.
Knowledge of some programming language and SDLC
Experience with Service Now
Preferring computer science graduate
Ability to work in shifts and/or be on call outside US business hours.
Ability to quickly triage and react to incoming incidents and route them to appropriate party.

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