Senior IT Technician — Endpoint Services & Deployment

University of Nevada, Reno School of Medicine; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance options including(d)l

Life insurance

Fitness Center access

Mountain EAP program

Staff Employees’ Council (SEC)

Job summary

The University of Nevada, Reno is recruiting for an IT Technician 5 within the Office of Information Technology (OIT) - User Services. This role supports deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across campus and offsite locations.

Responsibilities include diagnosing hardware, software, OS, connectivity, authentication, and peripheral issues, as well as deploying OS and applications and using PowerShell for automation.

Qualifications

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• An equivalent combination of education and experience as described above.

Responsibilities

• Deploy, configure, and troubleshoot endpoint devices across Windows and macOS environments.
• Support enterprise endpoints including printers, tablets, and peripherals and related software.
• Diagnose and resolve hardware, software, OS, connectivity, authentication, and peripheral issues.
• Use PowerShell or other scripting/automation tools to deploy and manage devices.
• Document technical processes and maintain accurate inventories and compliance records.

Skills

Windows OS

macOS

Linux knowledge

PowerShell scripting

Endpoint support

Remote support

Education

High school diploma or equivalent

2 years IT work experience

Equivalent education & experience

Tools

Microsoft Intune

MECM/SCCM

Jamf Pro

Active Directory

Microsoft Entra ID

Group Policy

Microsoft 365

PowerShell

Job description

The University of Nevada, Reno is recruiting for an IT Technician 5 within the Office of Information Technology (OIT) - User Services. This role supports deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across campus and offsite locations.

Responsibilities include diagnosing hardware, software, OS, connectivity, authentication, and peripheral issues, as well as deploying OS and applications and using PowerShell for automation.