Part-Time IT Help Desk Technician (Student)

University of Nevada, Reno School of Medicine; Reno (NV); On-site; USD 17,000 - 24,000; Full time

Job summary

University of Nevada, Reno School of Medicine is hiring a student technician for the Office of Information Technology Support Center. You will help students, staff, and faculty with technical issues via phone, chat, or in person, and log all interactions in the ticketing system.

The role requires excellent customer service, basic IT knowledge, and a readiness to learn. The position is on campus with ~15 hours per week and a pay of $15.00/hour.

Qualifications

• Must be enrolled at the University of Nevada, Reno.
• Ability to assist customers with common and uncommon technology-related issues.
• Familiarity with Microsoft Office, Windows and macOS/iOS is preferred.

Responsibilities

• Assisting users with technological troubleshooting over the phone, chat, or in person.
• Log interactions through our ticketing system.
• Researching solutions using available resources, such as the OIT Knowledge Base.
• Direct and transfer calls coming from internal and external guests as Campus Operator.

Skills

Customer service

Problem solving

Willingness to learn

Flexibility

Education

Enrolled at UNR

Tools

Microsoft Office

Microsoft Windows

macOS/iOS

Job description

University of Nevada, Reno School of Medicine is hiring a student technician for the Office of Information Technology Support Center. You will help students, staff, and faculty with technical issues via phone, chat, or in person, and log all interactions in the ticketing system.

The role requires excellent customer service, basic IT knowledge, and a readiness to learn. The position is on campus with ~15 hours per week and a pay of $15.00/hour.