Endpoint IT Support Specialist - Desktop & Device Care

Northwestern University; Chicago (IL); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health care plans

Tuition discounts

Flexible work arrangements

Job summary

Northwestern University is seeking an IT Endpoint Technician to provide installation and maintenance of workplace endpoint technology. You will diagnose and resolve user questions, coordinate small projects, and implement standard policies and procedures to support information systems goals.

The role emphasizes diagnostics, preventive maintenance, and collaboration with peers and users to deliver optimal service in a university IT environment.

Qualifications

• 2 years IT or CS user support or related experience.
• Associate degree or higher required.
• Experience with Linux, Mac OS X, Windows and Microsoft Office suite.

Responsibilities

• Install, repair and maintain workplace endpoint technology.
• Diagnose and resolve complex user problems and inquiries.
• Create and maintain user documentation and procedures.
• Assist in小 small projects and coordinate with peers and users.

Skills

IT experience

Analytical thinking

Problem solving

Customer support

Education

Associate degree or higher

Tools

Adobe Creative Cloud Suite

Box

Identity management

Linux

Mac OS X

Microsoft Exchange

Lync/Skype for Business

Microsoft Office

SharePoint

Server hardware

Storage hardware

Job description

Northwestern University is seeking an IT Endpoint Technician to provide installation and maintenance of workplace endpoint technology. You will diagnose and resolve user questions, coordinate small projects, and implement standard policies and procedures to support information systems goals.

The role emphasizes diagnostics, preventive maintenance, and collaboration with peers and users to deliver optimal service in a university IT environment.