IT Support Specialist: Deployment & End-User Tech Expert

Employnet, Inc.; Sparks (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Employnet, Inc. in Sparks, Nevada is seeking an IT Support Representative to provide on-site hardware and application support for the Sparks office and remote support as needed.

You will assist with deploying equipment, imaging laptops, and ensuring network connectivity and printer support across locations. The role involves coordinating with the network team, supporting production IT equipment, and documenting issues with clear escalation notes.

Qualifications

• Strong knowledge of computer hardware and Microsoft Windows 11.
• Intermediate proficiency with Microsoft Office 365 applications.
• Familiarity with networking hardware and concepts (preferred).
• Ability to learn new technologies quickly.
• Strong analytical and troubleshooting skills with attention to detail.
• Excellent interpersonal and communication skills in English.

Responsibilities

• Respond promptly to help desk tickets for Danbury, Brazil, Canada, and Mobile Sales users.
• Provide first-level IT support for standard IT-related issues; escalate unresolved issues as needed.
• Support end users with laptop imaging, software installation, system configuration, troubleshooting, ticket routing, and escalation.
• Provide hardware support and perform basic troubleshooting to ensure employees can perform job duties effectively.
• Deploy computers and software using the Empirum software distribution platform.
• Work closely with production personnel to support production-related IT equipment and workstation needs.
• Understand VLAN network segmentation in the Danbury office and ensure equipment is connected to the appropriate network.
• Perform basic network troubleshooting and coordinate with the network team as required.
• Configure, test, document, and ship systems; provide post-shipment support as needed.
• Collaborate with the Systems and Network Administrator on IT issues and projects.
• Manage printer support, including maintenance coordination and service requests.
• Install workstations and docking stations, test network connectivity, and relocate IT equipment as needed.
• Maintain accurate IT equipment inventory.
• Cross-train on IT functions to ensure continuity and coverage for critical business needs.
• Document troubleshooting steps thoroughly and provide detailed escalation notes when required.

Skills

Windows 11

Office 365

Networking basics

Learning quickly

Analytical skills

Communication in English

Job description

Employnet, Inc. in Sparks, Nevada is seeking an IT Support Representative to provide on-site hardware and application support for the Sparks office and remote support as needed.

You will assist with deploying equipment, imaging laptops, and ensuring network connectivity and printer support across locations. The role involves coordinating with the network team, supporting production IT equipment, and documenting issues with clear escalation notes.