Senior IT Support Technician & Mentor

Amer Technology, Inc; Austin (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Amer Technology, Inc. is seeking an IT support professional to install, repair, and maintain PCs and related systems. You will troubleshoot software/hardware failures, identify desktop network issues, and lead projects while mentoring junior technicians, delivering high-level executive support.

Ideal candidates have strong experience with Office 365 and MS Teams, Cisco Webex, and ServiceNow within enterprise environments; on-site work in Austin, TX is expected.

Formación

• 4+ years delivering executive-level IT support with high service standards.

Responsabilidades

• Install, repair, and perform preventive maintenance on PCs and related systems.
• Troubleshoot and resolve software and hardware failures.
• Identify network issues affecting desktops and laptops.
• Provide technical training, create processes, and lead projects.
• Mentor and lead junior technicians locally.

Conocimientos

Executive-level support

End-user support

Leadership

Troubleshooting

Herramientas

Office 365

MS Teams

Cisco Webex

ServiceNow

Descripción del empleo

Amer Technology, Inc. is seeking an IT support professional to install, repair, and maintain PCs and related systems. You will troubleshoot software/hardware failures, identify desktop network issues, and lead projects while mentoring junior technicians, delivering high-level executive support.

Ideal candidates have strong experience with Office 365 and MS Teams, Cisco Webex, and ServiceNow within enterprise environments; on-site work in Austin, TX is expected.