Support Technician 1

Ampcus, Inc; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Ampcus Inc. in Austin, TX is seeking two Level 1 Support Technicians to join our tech team for a computer and docking station refresh project. You will perform imaging, replacement, and data migration and will work with a SME and project manager to follow project procedures.

Windows 11 experience is helpful but not required. Strong customer service and teamwork skills are essential to provide effective end-user support and maintain system reliability.

Qualifications

• High school diploma or equivalent is required.
• Experience maintaining, troubleshooting, repairing, installing, and upgrading computer systems, hardware, peripherals, and software.
• Knowledge of personal computers, computer components, printers, and related terminology.
• Knowledge of computer operations, information systems, computer software and hardware, and information security policies and procedures.
• Experience providing technical assistance and support for applications and hardware.
• Experience using and supporting personal computers and applicable programs and systems.
• Experience troubleshooting information systems and operating information technology systems.
• Working knowledge of Windows operating systems.
• Experience using Microsoft Office Suite and WordPerfect.

Responsibilities

• Assist with computer and docking station refresh project tasks.

Skills

Customer service

Team collaboration

Windows OS

Technical troubleshooting

Documentation

Communication skills

Multitasking

Data migration basics

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

WordPerfect

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Support Technician 1

Location(s): Austin, TX

Job Summary

We are seeking 2 Level 1 Support Technicians to provide technical support and assist with a computer and docking station refresh project. The technicians will perform day-to-day activities including computer imaging, computer replacement, and data migration. Project procedures and processes will be provided, and the technicians will work as part of a team with a subject matter expert and project manager.

Windows 11 technical support experience is helpful but not required.

Key Responsibilities

• Assist with manual labor and technical support associated with a computer and docking station refresh project.
• Perform computer imaging, replacement, and data migration activities according to established procedures.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, maintain, upgrade, and replace hardware and software systems.
• Prepare or assist with service record documentation.
• Provide technical assistance and support for application and hardware-related issues.
• Install, maintain, move, test, and upgrade new and existing hardware and software.
• Maintain required security controls over software.
• Monitor systems and provide assistance with the use and interface of systems, subsystems, and software applications.
• Access data from and transfer data to various databases as required.
• Work cooperatively with team members in a professional work environment.
• Provide excellent customer service and effective technical support.
• Handle multiple tasks, prioritize activities, and meet deadlines.

Required Qualifications

• High school graduation or equivalent.
• Experience maintaining, troubleshooting, repairing, installing, and upgrading computer systems, hardware, peripherals, and software.
• Knowledge of personal computers, computer components, printers, and related terminology.
• Knowledge of computer operations, information systems, computer software and hardware, and information security policies and procedures.
• Experience providing technical assistance and support for applications and hardware.
• Experience using and supporting personal computers and applicable programs and systems.
• Experience troubleshooting information systems and operating information technology systems.
• Working knowledge of Windows operating systems.
• Experience using Microsoft Office Suite and WordPerfect.
• Strong oral and written communication skills.
• Ability to provide excellent customer service.
• Ability to work cooperatively with others in a professional environment.
• Ability to lift and relocate up to 30 lbs.
• Ability to handle multiple tasks, prioritize work, and meet deadlines.

Preferred Qualifications

• Windows 11 technical support experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.