Desktop Support Technician II - IT & Network Support Pro

American Technology Services LLC

Irving (TX)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

American Technology Services LLC in Irving, TX is seeking a proactive Desk Support Technician II to deliver on-site IT support for internal and external clients. You will manage service requests, troubleshoot issues, and collaborate with teammates on global projects.

Complex issues are escalated to senior engineers to ensure high user satisfaction. The role requires a Bachelor's degree or equivalent, 5+ years in consulting or MSP, and hands-on experience with Windows Server/AD, Office 365,

Qualifications

Bachelor’s degree in a related field or equivalent work experience.
At least 5 years prior experience either in consulting or a managed services environment
MCSE / CCNP or progress toward MCSE / CCNP
At least 1 year of experience in Windows Server with Active Directory
At least 1 year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online
At least 1 year of experience with Routers and routing protocols

Responsibilities

Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
Provide proactive maintenance of systems, technical support and guidance of client network and systems.
Ability to work as part of a team to solve problems.
Manages system back-up and recovery solutions.
Perform troubleshooting analysis of desktop applications, servers and network components.
Monitors system performance and implement tuning as needed.
Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.
Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.
Participate in on-call rotation as required.
Additional requirements may exist if the offer of employment is extended