Level 1 IT Support Technician

CustomIS; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CustomIS in Dallas–Fort Worth is seeking an IT helpdesk candidate with at least 1 year of experience to provide desk-side and end-user support. This in-office role covers both remote and on-site assistance for diverse clients, with opportunities for growth within the team.

The position is salaried, full-time, offering a competitive salary and a comprehensive benefits package. Travel to client sites in the DFW area is required as part of support duties.

Qualifications

• 1+ year of Tier 1 IT experience with desktop/AD management and app support.
• Experience with O365 and end-user support.
• Excellent English communication and customer service skills.
• Willingness to travel to client sites in the DFW area.

Responsibilities

• Provide desk-side and end-user IT support.
• Resolve technical issues remotely and on-site for multiple clients.
• Document solutions clearly for end users.
• Assist with hardware and software installations and configurations.
• Prioritize tasks in a fast-paced environment.

Skills

PC & laptop troubleshooting

Windows OS

MS Office

Networking basics

Active Directory

O365 provisioning

Technical documentation

Time management

Customer service

Communication skills

Education

Associates degree or specialized IT training

Tools

AD Admin Center

O365 Admin

Job description

Office Location: Dallas - Fort Worth, Texas

Work Arrangement: In-Office

Experience Level: At leasr 1 year of associated IT experience

Role Description:

Are you looking to advance your career in IT and Tech Support?

We are looking for a IT candidate with excellent customer service, great communication skills, and at least 1 year of IT experience working on a helpdesk providing desk side and end-user support.

This IT position will assist our variety of clients in solving their technical support issues, by providing both remote and on-site IT support.

This position provides substantial upward mobility potential for the right candidate.

If you are ambitious and eager to learn the IT support industry then this position can be your first step towards a long and rewarding career in IT.

This is a great position to accelerate your career and to be part of a great team as many of our staff members go on to be Specialized Consultants or IT Directors.

This is a salaried, full-time position that offers a competitive salary and also includes a comprehensive benefits package.

Qualifications and Requirements:

• Knowledge of PC and laptop installation and troubleshooting, desktop operating systems
• Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation
• Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN).
• Must be able to manage AD user and computer accounts.
• Must be able to set up new users in O365.
• Assist users with technical issues and “how to” questions.
• Be able to perform installation and configuration of hardware and software systems.
• Be able to write clear and concise documentation and instructions.
• Be able to manage and prioritize multiple tasks in fast paced environments and under pressure.
• Continuous improvement keeping current on new technology, industry trends and threats.
• Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement.
• Excellent English verbal and written communications skills are required as you will be communicating with end users.
• Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.

Education:

Associates or Specialized Training in relevant IT and technology course work

Experience:

1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support.

Previous MSP experience is a definitely a plus.

Preferred Certifications:

A+ or equivalent, Network + or equivalent, Security +.