Austin Onsite Executive Deskside Support Engineer

Teceze USA; Austin (TX); Vor Ort; USD 39.000 - 52.000; Vollzeit

Zusammenfassung

Teceze USA in Austin, TX is seeking an experienced Deskside Support professional to join a long-term enterprise IT support engagement, delivering high-touch, white-glove service to VP-level executives and VIP users onsite.

You are expected to bring 3+ years of end-user support experience, strong Windows/M365, Active Directory, hardware troubleshooting, and ITSM ticketing (ServiceNow), along with a professional executive-facing presence and excellent communication.

Qualifikationen

• 3+ years of Desktop/Deskside/End User Support experience.
• Experience supporting VP-level executives, senior leadership, or VIP users.
• Microsoft 365 / Office 365 experience.
• Active Directory experience.
• Hardware, laptop and peripheral troubleshooting.
• ServiceNow or another ITSM/ticketing system.
• Excellent communication and customer-service skills.
• Professional and polished executive-facing presence.
• Ability to work onsite in Austin, TX.

Kenntnisse

End user support

Executive-facing communication

Microsoft 365

Active Directory

ITSM / ServiceNow

VIP/executive support

Tools

ServiceNow

Jobbeschreibung

Teceze USA in Austin, TX is seeking an experienced Deskside Support professional to join a long-term enterprise IT support engagement, delivering high-touch, white-glove service to VP-level executives and VIP users onsite.

You are expected to bring 3+ years of end-user support experience, strong Windows/M365, Active Directory, hardware troubleshooting, and ITSM ticketing (ServiceNow), along with a professional executive-facing presence and excellent communication.