Information Technology Technician

TalentBurst, an Inc 5000 company; Austin (TX); On-site; USD 48,216 - 55,104; Full time

Job summary

A leading staffing firm in Austin, TX is seeking an experienced IT System Administrator to provide technical support and manage IT assets for employees. The role involves troubleshooting, hardware and software installations, and developing operating procedures. Ideal candidates will have strong proficiency in multiple operating systems and excellent communication skills. This is a mid-senior level contract position with a pay range of $35.00/hr - $40.00/hr.

Qualifications

• Must be able to communicate highly technical information to nontechnical personnel.
• Experience in providing day-to-day technical support.
• Ability to conduct training programs for users.

Responsibilities

• Provide technical support to local and remote employees.
• Assist in IT asset life cycle refresh processes.
• Manage logistical aspects of laptop and accessory distribution.
• Document standard operating procedures for IT teams.

Skills

Excellent written and spoken English

Fully proficient with Windows and MacOS

Familiar with Microsoft Office Suite

Extensive experience with Excel and SharePoint

Knowledge of iOS and Android

Understanding of PC computer hardware

Effective relationship maintenance

Ability to communicate technical information

Conduct training programs

Multitasking and leading initiatives

Job description

Overview

Position: Staffing - IT System Administrator

Location: Austin, TX

Duration: 6 months to start with

Base pay range: $35.00/hr - $40.00/hr

Note: This range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Provide day-to-day technical support to local hands-on and remote employees for hardware, software, and networking issues on their laptops and mobile devices.
• Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
• Assist in various IT functions such as hardware and software installations and rolling out new systems to end users/groups.
• Maintains passwords, data integrity and file system security.
• Manage logistical aspects of laptop and accessory distribution at our Austin, Texas office location including asset management, inventory management, shipping and receipt of hardware.
• Retiring and secure disposal of IT Assets as needed.
• Develop, document, implement and communicate standard operating procedures and instructional guidelines for IT teams and end users.
• Participate in new software or hardware testing, including detailed technical feedback.

Qualifications & Skills

• Excellent written and spoken English.
• Fully proficient with the Windows and MacOS operating systems.
• Applicants must be familiar with the Microsoft Office Suite.
• Extensive experience with Excel and SharePoint a plus.
• Has working knowledge of the mobile wireless operating systems (iOS and Android).
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
• Ability to maintain effective relationships with colleagues and internal customers.
• Ability to communicate highly technical information to both technical and nontechnical personnel.
• Be able to conduct training programs designed to educate an organization's computer users about basic and specialized applications.
• Ability to multitask and transition quickly between multiple issues; high level of accountability and ability to lead initiatives from start to finish with minimal supervision.

Seniority & Employment Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Staffing and Recruiting

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