Senior IT Support Technician — Hardware & Software Mastery

O'Reilly Auto Parts; Kentucky; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Sr IT Support Tech to resolve hardware and software issues, respond to user inquiries, and diagnose problems with IT equipment and applications. Provide second-line support per documented procedures and SLAs, while documenting and maintaining data in the CMDB and knowledge base.

Responsibilities include data entry accuracy, initial fault isolation, and standard installation under guidance.

Qualifications

• Proven experience as IT Support Tech II or similar role.
• Analytical mindset with ability to diagnose hardware/software issues.
• Excellent written and verbal communication skills.

Responsibilities

• Provide second-line hardware, software, and end-user support per procedures and SLAs.
• Enter and verify data in company systems to ensure accuracy and accessibility.
• Perform initial fault isolation and propose resolutions for senior approval.
• Install and configure standard software with detailed guidance and troubleshoot basic problems.
• Maintain CMDB data and assist others with data management systems.

Skills

IT support experience

Store hardware knowledge

Strong communication

Problem diagnosis

Team collaboration

Education

Bachelor's Degree or Equivalent Level

Tools

Jira

Confluence

Job description

O'Reilly Auto Parts is seeking a Sr IT Support Tech to resolve hardware and software issues, respond to user inquiries, and diagnose problems with IT equipment and applications. Provide second-line support per documented procedures and SLAs, while documenting and maintaining data in the CMDB and knowledge base.

Responsibilities include data entry accuracy, initial fault isolation, and standard installation under guidance.