Senior IT Support Tech: Growth & Benefits

O'Reilly Auto Parts; United States; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Sr IT Support Tech II to provide second-line hardware and software assistance across store locations. The role involves troubleshooting, data entry accuracy, CMDB maintenance, and knowledge-center driven resolution with defined SLAs.

You'll work in a collaborative team, communicate clearly, and apply structured problem-solving to equipment in a warehouse setting. Bachelor's degree preferred; experience with Jira/Confluence a plus; on-site schedule with

Qualifications

• Bachelor's degree or equivalent level.
• Basic experience with office/operational systems (4–6 months).
• Strong communication and interpersonal skills.

Responsibilities

• Provide second-line hardware, software, and end-user support as required.
• Conduct data entry into company systems and verify accuracy.
• Assist in CMDB maintenance and knowledge-center documentation.
• Troubleshoot basic technical problems and apply defined solutions.
• Work according to schedule and support end-user IT needs.

Skills

IT Support

Store Hardware

Analytical Thinking

Communication

Independence

Jira/Confluence

Education

Bachelor's Degree or Equivalent Level

Tools

Jira

Confluence

Job description

O'Reilly Auto Parts is seeking a Sr IT Support Tech II to provide second-line hardware and software assistance across store locations. The role involves troubleshooting, data entry accuracy, CMDB maintenance, and knowledge-center driven resolution with defined SLAs.

You'll work in a collaborative team, communicate clearly, and apply structured problem-solving to equipment in a warehouse setting. Bachelor's degree preferred; experience with Jira/Confluence a plus; on-site schedule with