Sr. IT Support Technician

O'Reilly Auto Parts; United States; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Sr IT Support Tech II to provide second-line hardware and software assistance across store locations. The role involves troubleshooting, data entry accuracy, CMDB maintenance, and knowledge-center driven resolution with defined SLAs.

You'll work in a collaborative team, communicate clearly, and apply structured problem-solving to equipment in a warehouse setting. Bachelor's degree preferred; experience with Jira/Confluence a plus; on-site schedule with

Qualifications

• Bachelor's degree or equivalent level.
• Basic experience with office/operational systems (4–6 months).
• Strong communication and interpersonal skills.

Responsibilities

• Provide second-line hardware, software, and end-user support as required.
• Conduct data entry into company systems and verify accuracy.
• Assist in CMDB maintenance and knowledge-center documentation.
• Troubleshoot basic technical problems and apply defined solutions.
• Work according to schedule and support end-user IT needs.

Skills

IT Support

Store Hardware

Analytical Thinking

Communication

Independence

Jira/Confluence

Education

Bachelor's Degree or Equivalent Level

Tools

Jira

Confluence

Job description

Responsibilities and Duties

The Sr IT Support Tech helps resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications. Responsibilities and Duties: Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively. Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Provide initial fault isolation and support in proposing resolution for approval by more senior colleagues to limit and address issues promptly. Carry out standard installation and configuration activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions. Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions and evaluate hardware to determine if repairable or for recycle Use the knowledge management system to access specific information participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption Work according to an assigned schedule. Help others get the most out of data management systems by providing support and advice along with tracking and maintenance of the CMDB (Configuration Management Data Base)

Skills – Required

Previous experience as an IT Support Tech II. Advanced knowledge of store hardware. Ability to utilize power equipment in a warehouse setting. Ability to analyze computer problems with the intent to develop and implement logical and effective solutions. Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills. Display a willingness to perform research and think outside the box. Capability to operate independently and in a group setting. Advanced technical/computer knowledge

Skills – Preferred

Monitors, diagnoses and fixes problems with technology products. Configures, operates, and manages hardware assets. Identifies, diagnoses and resolves technical problems in line with prescribed solution options. Sets up and maintains operating systems. Plans, organizes, prioritizes and oversees activities to efficiently meet objectives and project goals. Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals. Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications. Understands and effectively uses standard office equipment and standard software packages to support business processes. Installs, sets up, configures, and manages software and environments. High level of knowledge with Jira and Confluence software. ITIL Foundations

Education

Bachelor's Degree or Equivalent Level

Experience

Basic experience of simple office / operational systems (4 to 6 months)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Equal Opportunity Employer

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Accommodation Request

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Monitoring

Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.

Company Culture

Your first job at O'Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up – and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers.