IT Support Technician I

O'Reilly Auto Parts; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k with company match

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking an IT Support Technician I to assist end-users with hardware and software issues. You will troubleshoot, diagnose, and resolve IT problems, following established procedures and SLAs.

Responsibilities include second-line support, data entry, fault isolation, simple installs, and equipment categorization within a warehouse environment. A HS diploma or GED is required, with opportunities for growth and training included.

Qualifications

• High School Diploma or GED required.
• Ability to analyze basic computer problems and develop practical solutions.
• Knowledge of store hardware and power equipment used in a warehouse.
• Experience diagnosing and fixing technology products.
• Familiarity with Jira and Confluence for issue tracking.

Responsibilities

• Provide second-line hardware, software, and end-user support following documented procedures.
• Data entry into company systems and filing information to keep records accurate.
• Assist in initial fault isolation and simple installation tasks under supervision.
• Categorize equipment, process equipment orders for shipping, and follow detailed procedures.
• Maintain and repair hardware according to established steps and schedules.

Skills

Power equipment

Troubleshooting

Store hardware

Diagnostics

OS setup

Jira & Confluence

Education

High School Diploma or GED

Tools

Jira

Confluence

Job description

Job Overview

The IT Support Technician I will help end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.

Responsibilities and Duties

Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively. Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible. Support in providing initial fault isolation. Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks. Categorizing equipment into separate groups, processing equipment orders for shipping, following detailed procedures. Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks. Carry out simple knowledge management tasks by following established procedures in order to support others. Work according to an assigned schedule.

Required Skills

• Ability to utilize power equipment in a warehouse setting
• Ability to analyze basic computer problems with the intent to develop and implement logical and effective solutions
• Knowledge of store hardware
• Monitors, diagnoses and fixes problems with technology products.
• Configures, operates, and manages hardware assets.
• Identifies, diagnoses and resolves technical problems in line with prescribed solution options.
• Sets up and maintains operating systems.
• Plans, organizes, prioritizes and oversees activities to efficiently meet project objectives.
• Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.
• Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
• Understands and effectively uses standard office equipment and standard software packages to support business processes.
• Installs, sets up, configures, and manages software and environments.
• Knowledge with Jira and Confluence software.
• ITIL Foundations.

Preferred Skills

• Experience in managing hardware in a warehouse environment

Education

High School Diploma or GED

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.

Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.

Learn more about our culture, benefits, and history at oreillyauto.com/careers.