Senior IT Support Technician — Endpoint & Systems Expert

Alpha Cube, Inc.; Spokane (WA); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Insurance benefits

401(k) match 9%

Paid holidays

Paid time off

Employee discount program

Job summary

URM Stores, Inc. is seeking an experienced Support Technician III to join our IT team on a 100% on-site basis at our Spokane corporate office.

You will serve as the top escalation resource for endpoint issues, leading advanced troubleshooting and administration of endpoint management platforms across the organization. The role requires strong Windows and Microsoft 365 knowledge, experience with Intune/Ivanti/SCCM, and familiarity with identity systems.

Qualifications

• Preferred 6–10 years endpoint or systems administration experience.
• Strong knowledge of endpoint systems and management platforms.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Intune, Ivanti, SCCM, or similar tools.
• Familiarity with identity systems.
• Working knowledge of networking concepts.
• Experience with scripting or automation preferred.

Responsibilities

• Serve as highest escalation point for endpoint issues.
• Perform advanced troubleshooting across devices and systems.
• Administer endpoint management platforms.
• Support system configurations, imaging, and patching.
• Perform systems administration tasks (AD, access, configurations).
• Support identity and access systems.
• Assist with identity and security configurations.
• Support site-level infrastructure when needed.
• Collaborate with engineering teams.
• Improve deployment and lifecycle processes.
• Identify recurring issues and implement solutions.
• Mentor Level I and II technicians.

Skills

Endpoint administration

Windows OS

Microsoft 365

Intune / Ivanti / SCCM

Identity systems

Networking basics

Scripting / automation

Tools

Citrix

Job description

URM Stores, Inc. is seeking an experienced Support Technician III to join our IT team on a 100% on-site basis at our Spokane corporate office.

You will serve as the top escalation resource for endpoint issues, leading advanced troubleshooting and administration of endpoint management platforms across the organization. The role requires strong Windows and Microsoft 365 knowledge, experience with Intune/Ivanti/SCCM, and familiarity with identity systems.