System Support Specialist

Phoenix Staff; Tempe (AZ); On-site; USD 41,000 - 44,000; Part time

Job summary

Phoenix Staff is seeking a System Support Specialist for a 3-month contract to support end users in an enterprise IT environment. The role is on‑site and focuses on Microsoft 365 applications, endpoint devices, and related technologies.

The ideal candidate has hands-on experience withMicrosoft Intune, strong PC troubleshooting skills, and a customer‑focused approach. Ability to work independently while collaborating with IT teams is essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent practical experience.
• Typically less than 2 years of relevant technical support experience with a bachelor’s degree or equivalent qualifications.
• Experience providing IT support in an enterprise environment.
• Working knowledge of Microsoft Intune and endpoint management.
• Experience supporting and troubleshooting Microsoft 365 applications.
• Strong PC troubleshooting skills, including diagnosing hardware, software, and Windows OS issues.
• Familiarity with desktop, laptop, mobile device, and peripheral setup and support.
• Ability to install, configure, and troubleshoot applications across supported computing platforms.
• Experience managing technical support tickets, documenting resolutions, and following escalation procedures.
• Strong analytical, communication, and customer service skills.
• Ability to work independently, prioritize tasks, and collaborate with internal IT teams.

Responsibilities

• Provide on-site and remote technical support for desktops, laptops, virtual systems, and mobile devices in an enterprise environment.
• Troubleshoot and resolve hardware, software, OS, and application-related issues for end users.
• Support Microsoft 365 applications, including installation, configuration, troubleshooting, and user assistance.
• Assist with endpoint configuration, device management, and troubleshooting using Microsoft Intune.
• Install, configure, maintain, and upgrade computer hardware, software, and supported operating systems.
• Diagnose and resolve issues involving peripheral devices, including printers, scanners, and other connected equipment.
• Respond to technical support requests, investigate reported issues, and document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate support teams and collaborate to restore services promptly.
• Maintain accurate documentation of system configurations, equipment, maintenance activities, and technical procedures.
• Support IT projects, software upgrades, system improvements, and other technical assignments as needed.
• Coordinate with third-party vendors to troubleshoot and resolve hardware or software issues when necessary.

Skills

Intune

M365 support

PC troubleshooting

Customer service

Documentation

Independent work

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Intune

Job description

Title: System Support Specialist

Location: On-Site

Type: Contract — 3 Months

Compensation: $30–$32/hour

Position Overview

Phoenix Staff is seeking a System Support Specialist for a 3-month contract opportunity supporting end users in an enterprise IT environment. This on-site position focuses on providing technical support for computer systems, Microsoft 365 applications, endpoint devices, and related technologies.

The ideal candidate has hands-on experience with Microsoft Intune, strong PC troubleshooting skills, and the ability to diagnose and resolve hardware and software issues efficiently. This role requires a customer-focused approach, strong problem-solving abilities, and the ability to work independently while collaborating with other IT support teams.

Key Responsibilities

• Provide on-site and remote technical support for desktops, laptops, virtual systems, and mobile devices in an enterprise environment.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues for end users.
• Support Microsoft 365 applications, including installation, configuration, troubleshooting, and general user assistance.
• Assist with endpoint configuration, device management, and troubleshooting using Microsoft Intune.
• Install, configure, maintain, and upgrade computer hardware, software, and supported operating systems.
• Diagnose and resolve issues involving peripheral devices, including printers, scanners, and other connected equipment.
• Respond to technical support requests, investigate reported issues, and document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate support teams and collaborate to restore services promptly.
• Maintain accurate documentation of system configurations, equipment, maintenance activities, and technical procedures.
• Support IT projects, software upgrades, system improvements, and other technical assignments as needed.
• Coordinate with third-party vendors to troubleshoot and resolve hardware or software issues when necessary.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Typically less than 2 years of relevant technical support experience with a bachelor’s degree or equivalent qualifications.
• Experience providing IT support in an enterprise environment.
• Working knowledge of Microsoft Intune and endpoint management.
• Experience supporting and troubleshooting Microsoft 365 applications.
• Strong PC troubleshooting skills, including diagnosing hardware, software, and Windows operating system issues.
• Familiarity with desktop, laptop, mobile device, and peripheral setup and support.
• Ability to install, configure, and troubleshoot applications across supported computing platforms.
• Experience managing technical support tickets, documenting resolutions, and following escalation procedures.
• Strong analytical, communication, and customer service skills.
• Ability to work independently, prioritize assigned tasks, and collaborate effectively with internal IT teams.

Preferred Skills

• Experience supporting physical, virtual, and mobile computing environments.
• Familiarity with enterprise device management, software deployment, and endpoint configuration.
• Experience assisting with workstation upgrades, software evaluations, and IT infrastructure support projects.
• Ability to coordinate with third-party vendors and cross-functional technical teams to resolve issues.
• Strong organizational skills and attention to detail when maintaining technical documentation and managing support requests.