Support Technician III

URM Stores Inc.; Spokane (WA); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Rx insurance

401k with company match up to 9%

Long-Term Disability

Paid vacation

Paid holidays

Paid personal holidays

Volunteer Service Day

Employee discount program

Job summary

URM Stores, Inc. is seeking an experienced Support Technician III to deliver advanced endpoint and systems support across the organization. You will lead on diagnosing and resolving complex problems, including Citrix, URM-specific apps, and Microsoft 365 environments.

This 100% on-site role at our Corporate office in Spokane, WA offers a path to mentor junior staff and collaborate with engineering teams while maintaining reliable technology and deployment processes.

Qualifications

• 6–10 years endpoint or systems administration experience.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Intune, Ivanti, SCCM, or similar tools.
• Familiarity with identity systems and networking concepts.
• Scripting or automation experience preferred.

Responsibilities

• Serve as highest escalation point for endpoint issues.
• Perform advanced troubleshooting across devices and systems.
• Administer endpoint management platforms.
• Support system configurations, imaging, and patching.
• Perform systems administration tasks (AD, access, configurations).
• Support identity and access systems and security configurations.
• Support site-level infrastructure when needed.
• Collaborate with engineering teams and improve deployment processes.
• Identify recurring issues and implement solutions.
• Mentor Level I and II technicians.

Skills

Endpoint systems

Windows

Microsoft 365

Intune

Ivanti

SCCM

Identity systems

Networking concepts

Scripting / automation

Tools

Citrix

Job description

Description

URM Stores, Inc. is looking for an experienced, motivated, and tech-savvy professional to join our team as our next outstanding Support Technician III!

Are you passionate about technology, solving complex challenges, and helping others succeed? We’re looking for a skilled IT professional who thrives in a fast-paced environment and enjoys being the go-to expert when technical challenges arise.

As our Support Technician III, you will play a critical role in keeping our technology running smoothly by providing advanced endpoint and systems support across the organization. As a key technical resource and the highest level of escalation for field and device-related issues, you'll take the lead on diagnosing, troubleshooting, and resolving complex technical problems. Your expertise will support a wide range of technologies, including computers and hardware, computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications.

This is an exciting opportunity to put your technical knowledge and problem-solving skills to work, make a meaningful impact, and help ensure our teams have the reliable technology and support they need to succeed. If you're ready to take on new challenges, share your expertise, and be an essential part of a collaborative IT team, we'd love to hear from you!

This is a 100% on-site position at our Corporate office in Spokane, WA.

Essential Job Functions:

• Serve as highest escalation point for endpoint issues.
• Perform advanced troubleshooting across devices and systems.
• Administer endpoint management platforms.
• Support system configurations, imaging, and patching.
• Perform systems administration tasks (AD, access, configurations).
• Support identity and access systems.
• Assist with identity and security configurations.
• Support site-level infrastructure when needed.
• Collaborate with engineering teams.
• Improve deployment and lifecycle processes.
• Identify recurring issues and implement solutions.
• Mentor Level I and II technicians.

Minimum Position Qualifications/Education:

• Preferred 6–10 years endpoint or systems administration experience.
• Strong knowledge of endpoint systems and management platforms.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Intune, Ivanti, SCCM, or similar tools.
• Familiarity with identity systems.
• Working knowledge of networking concepts.
• Experience with scripting or automation preferred.

A Legacy of Local Impact Since 1921

For over a century, URM Stores, Inc. has been the powerhouse behind independent grocers throughout the Inland Northwest. Our mission is simple: help local grocers thrive by handling everything from purchasing and warehousing to the timely delivery of top-quality merchandise.

What makes URM so unique? Our co-operative model means our Member-Owners aren’t just customers, they’re shareholders. We reinvest in their success by returning earnings to our Co-Op members as patronage dividends.

Today, URM employs more than 3,000 dedicated team members, including those at our subsidiaries Rosauers Supermarkets and Peirone Produce.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary $32 - $37 hourly, Depending on experience plus so much more!
• Insurance Benefits – So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace.