Senior IT Support Technician III – Onsite in Spokane

URM Stores Inc.; Spokane (WA); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Rx insurance

401k with company match up to 9%

Long-Term Disability

Paid vacation

Paid holidays

Paid personal holidays

Volunteer Service Day

Employee discount program

Job summary

URM Stores, Inc. is seeking an experienced Support Technician III to deliver advanced endpoint and systems support across the organization. You will lead on diagnosing and resolving complex problems, including Citrix, URM-specific apps, and Microsoft 365 environments.

This 100% on-site role at our Corporate office in Spokane, WA offers a path to mentor junior staff and collaborate with engineering teams while maintaining reliable technology and deployment processes.

Qualifications

• 6–10 years endpoint or systems administration experience.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Intune, Ivanti, SCCM, or similar tools.
• Familiarity with identity systems and networking concepts.
• Scripting or automation experience preferred.

Responsibilities

• Serve as highest escalation point for endpoint issues.
• Perform advanced troubleshooting across devices and systems.
• Administer endpoint management platforms.
• Support system configurations, imaging, and patching.
• Perform systems administration tasks (AD, access, configurations).
• Support identity and access systems and security configurations.
• Support site-level infrastructure when needed.
• Collaborate with engineering teams and improve deployment processes.
• Identify recurring issues and implement solutions.
• Mentor Level I and II technicians.

Skills

Endpoint systems

Windows

Microsoft 365

Intune

Ivanti

SCCM

Identity systems

Networking concepts

Scripting / automation

Tools

Citrix

Job description

URM Stores, Inc. is seeking an experienced Support Technician III to deliver advanced endpoint and systems support across the organization. You will lead on diagnosing and resolving complex problems, including Citrix, URM-specific apps, and Microsoft 365 environments.

This 100% on-site role at our Corporate office in Spokane, WA offers a path to mentor junior staff and collaborate with engineering teams while maintaining reliable technology and deployment processes.