Global IT Endpoint Support Specialist

Veriipro; Seattle (WA); On-site; USD 80,000 - 105,000; Full time

Job summary

Veriipro in Seattle, WA is seeking an experienced IT Endpoint Analyst to provide technical support and endpoint management for internal users across our global environment. You will resolve hardware, software, OS, and account issues while delivering high-quality customer service, with emphasis on Windows and macOS, SCCM/MECM, JAMF administration, and enterprise IT tooling.

Join a dynamic team that collaborates globally to optimize endpoint performance, implement updates, and streamline support

Qualifications

• 3+ years in Information Technology, Desktop Support, Endpoint Support, or a related field.
• Hands-on experience administering and troubleshooting Windows and macOS client environments.
• Working knowledge of Microsoft 365, Active Directory, and Windows Server.
• Strong endpoint troubleshooting and problem-solving skills.
• Experience with IT service management, incident management, and service request processes.
• Ability to prioritize and manage multiple incidents and requests with minimal supervision.
• Strong understanding of endpoint software installation, maintenance, upgrades, and configuration.
• Excellent organizational, written, verbal, and interpersonal communication skills.

Responsibilities

• Provide L1/L2 technical support through helpdesk tickets, phone, email, self-service, and walk-up requests.
• Diagnose and resolve Windows and Mac endpoint hardware and software issues.
• Install, configure, maintain, and upgrade Windows and macOS operating systems and client applications.
• Manage and troubleshoot user accounts, access, workflows, and endpoint-related issues.
• Support Microsoft 365, Active Directory, and Windows Server environments.
• Use IT service management tools to log, track, prioritize, and resolve incidents and service requests.
• Perform troubleshooting, log analysis, root-cause investigation, and service optimization.
• Escalate complex or high-priority incidents to appropriate technical teams.
• Document troubleshooting steps, resolutions, and service activities accurately in the ITSM platform.
• Support endpoint deployment, patching, software distribution, and configuration management.
• Assist with SCCM/MECM and JAMF administration and endpoint management activities.
• Develop and maintain standard operating procedures, technical documentation, and customer service guidelines.
• Participate in global IT initiatives, projects, and continuous improvement activities.
• Provide a high level of customer service, communication, and technical support to internal users.

Skills

Endpoint troubleshooting

Windows/macOS support

Microsoft 365

Active Directory

Windows Server

ITSM processes

Multi-OS familiarity

Tools

SCCM/MECM

JAMF Pro

ITSM software

ITIL concepts

Job description

Veriipro in Seattle, WA is seeking an experienced IT Endpoint Analyst to provide technical support and endpoint management for internal users across our global environment. You will resolve hardware, software, OS, and account issues while delivering high-quality customer service, with emphasis on Windows and macOS, SCCM/MECM, JAMF administration, and enterprise IT tooling.

Join a dynamic team that collaborates globally to optimize endpoint performance, implement updates, and streamline support