Senior IT Support Specialist - Windows & Security

Scott Electric; Greensburg (Westmoreland County); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Referral program

Employee assistance program

Employee discount

Flexible spending account

Tuition reimbursement

Paid holidays

ESOP

Résumé du poste

Scott Electric is seeking a Senior Information Technology Support Specialist at our Greensburg, PA office. The role provides hands-on IT support across the organization, ensuring reliable operation of hardware, software, and IT systems.

The ideal candidate solves problems, communicates effectively, and collaborates to deliver excellent user experiences. The position requires 4+ years in IT support, strong Windows/AD/M365 skills, and the ability to travel regionally.

Qualifications

• Associate’s degree in a computer-related field.
• Minimum four (4) years of IT support, technical support, or systems administration.
• Strong knowledge of Windows OS, Windows Server, AD, Azure AD, Microsoft 365 administration and support, and networking fundamentals.
• Intermediate knowledge of TCP/IP networking concepts and Windows networking and security.
• Experience repairing and supporting desktop and laptop hardware.
• Hands-on experience with API and web services troubleshooting.
• Strong communication skills and experience working in a multi-site environment.
• Valid driver’s license and ability to travel regionally.

Responsabilités

• Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi‑Fi, etc.
• Provide employee training on new technologies and enterprise services
• Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
• Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations
• Integrate and troubleshoot APIs and web services for seamless application performance
• Perform system upgrades, patching, imaging, software deployments, and hardware repairs
• Provide support for core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi‑Fi, printers, VPN, VoIP, and cabling
• Deliver desktop support across Windows and macOS, with exposure to iOS and Android
• Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya)
• Maintain documentation and knowledge base articles for employee use and internal IT processes
• Interface with IT vendors to facilitate repair and installation
• Participate in planning and rolling out new enterprise-wide software and services
• Mentor junior IT Support Specialists and provide technical guidance
• Make recommendations for improving existing systems and processes
• Review IT publications to stay up to date with trends
• Work independently and with team members on enterprise initiatives
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate effectively with diverse personalities

Connaissances

Windows OS

Windows Server

Active Directory

Azure AD

Microsoft 365 administration

Networking fundamentals

API and web services troubleshooting

IT support

Formation

Associate's degree in computer-related field

Bachelor’s degree in computer-related field

Description du poste

Scott Electric is seeking a Senior Information Technology Support Specialist at our Greensburg, PA office. The role provides hands-on IT support across the organization, ensuring reliable operation of hardware, software, and IT systems.

The ideal candidate solves problems, communicates effectively, and collaborates to deliver excellent user experiences. The position requires 4+ years in IT support, strong Windows/AD/M365 skills, and the ability to travel regionally.