IT Support Specialist

Diocese of Greensburg; Greensburg, Northern (Westmoreland County, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Tuition assistance for employee depend

Flex time & partial work from home

Paid time off

Continuing education reimbursement

Competitive health insurance (dental &

Job summary

Diocese of Greensburg is seeking an IT Support Specialist to join the Pastoral Center in Greensburg, PA. The role supports over 3,700 end users and a fleet of 5,000+ devices, delivering training, guidance, and technical solutions across mobile and desktop systems in a hybrid cloud environment.

You will handle help desk tasks, desktop setup, imaging, and AV equipment during live events, while collaborating with network and IT security teams on projects.

Qualifications

• Bachelor's degree in computer science, information systems or related field.
• Minimum of two years' support and configuration experience in a networked technical support role.
• Working knowledge of Windows 11, M365, iOS, macOS.
• Experience with Meraki, Cisco VPNs/firewalls, Verkada security systems.
• Experience with remote support tools and service desk software.
• Experience with AV equipment (microphones, speakers, projectors, displays).
• Excellent oral and written communications skills.
• Ability to work under pressure while delivering superb customer service.
• Be self-motivated and a team player.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide help desk support to 3,700 end users in a hybrid cloud environment.
• Set up, image, and maintain desktops and software; perform upgrades and maintenance.
• Assist network engineers and IT security staff in projects and support.
• Set up AV equipment for live events and troubleshoot quickly.
• Collaborate with all diocesan offices and stay updated on emerging ed tech and cloud computing.

Skills

Oral and written communications

Customer service

Team player

Organizational skills

Self-motivated

Education

Bachelor's degree in computer science or related field

Tools

Meraki cloud wireless

Cisco VPNs & firewalls

Verkada cloud security systems

Remote support tools

Service desk software

Job description

IT Support Specialist

Diocese Pastoral Center, Greensburg, PA

The Diocese of Greensburg seeks qualified applicants for an IT Support Specialist. As a member of a support team, the individual will provide technical and consultative services to over 3,700 end users and supports a fleet of over 5,000 networked devices. The position is primarily responsible for offering training, advice, technical solutions and guidance on mobile and desktop systems in a hybrid cloud environment.

The candidate will be responsible for all aspects of help desk support, computer set-up, desktop software installation/upgrades and maintenance, imaging, troubleshooting, printer (local and network) installation.

The incumbent will also assist network engineers, network analysts and IT security professionals in project implementations and overall network support.

The technology support specialist will work in collaboration with all offices of the diocese and will be responsible for keeping abreast of emerging technologies as they relate to new ed tech. mobile and cloud computing.

The position will specify, order, receive and tag computer assets. The position will be called upon to set up, test, and operate microphones, speakers, projectors, screens, cameras, lighting, and recording devices as well as diagnose and resolve technical issues with AV equipment quickly, especially during live events.

Qualified Applicants must have:

• A Bachelor’s degree in computer science, information systems or related field.
• A minimum of two years support and configuration experience in a networked technical support role.
• A working knowledge of Microsoft Windows 11, M365, iPad iOS, Apple macOS.
• Experience with Meraki cloud wireless connectivity, Cisco VPNs and firewalls, and Verkada cloud-based security systems.
• Experience with remote support tools and service desk software.
• Experience with a multitude of peripherals including interactive LCD/LED boards, projectors, and smart displays.
• Excellent oral and written communications skills.
• Ability to work under extreme demand while maintaining superb customer service skills.
• Be self-motivated and a team player.
• Possess excellent organizational skills with attention to detail.
• Be able to interview end-users to determine appropriate system requirements, and explain technical systems in an organized, understandable and meaningful way to end-users at all levels.

Experience working in a K-12 educational environment and consistently demonstrating positive business acumen is a plus.

The Diocese of Greensburg serves the administrative offices of the diocese, Catholic Charities, 78 parishes and 12 Catholic schools, spanning four counties in Western Pennsylvania.

The diocese offers a competitive compensation package that includes tuition assistance for employee dependents in our diocesan schools, flex time arrangement, including partial work from home after completion of the initial training period, paid time off, continuing education tuition reimbursement and competitive health insurance plans (including dental and vision).