Senior IT Support Specialist

Scott Electric

Greensburg (Westmoreland County)

On-site

USD 65,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Referral program

Employee assistance program

Employee discount

Flexible spending account

Tuition reimbursement

Paid holidays

ESOP

Job summary

Scott Electric is seeking a Senior Information Technology Support Specialist at our Greensburg, PA office. The role provides hands-on IT support across the organization, ensuring reliable operation of hardware, software, and IT systems.

The ideal candidate solves problems, communicates effectively, and collaborates to deliver excellent user experiences. The position requires 4+ years in IT support, strong Windows/AD/M365 skills, and the ability to travel regionally.

Qualifications

Associate’s degree in a computer-related field.
Minimum four (4) years of IT support, technical support, or systems administration.
Strong knowledge of Windows OS, Windows Server, AD, Azure AD, Microsoft 365 administration and support, and networking fundamentals.
Intermediate knowledge of TCP/IP networking concepts and Windows networking and security.
Experience repairing and supporting desktop and laptop hardware.
Hands-on experience with API and web services troubleshooting.
Strong communication skills and experience working in a multi-site environment.
Valid driver’s license and ability to travel regionally.

Responsibilities

Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi‑Fi, etc.
Provide employee training on new technologies and enterprise services
Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations
Integrate and troubleshoot APIs and web services for seamless application performance
Perform system upgrades, patching, imaging, software deployments, and hardware repairs
Provide support for core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi‑Fi, printers, VPN, VoIP, and cabling
Deliver desktop support across Windows and macOS, with exposure to iOS and Android
Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya)
Maintain documentation and knowledge base articles for employee use and internal IT processes
Interface with IT vendors to facilitate repair and installation
Participate in planning and rolling out new enterprise-wide software and services
Mentor junior IT Support Specialists and provide technical guidance
Make recommendations for improving existing systems and processes
Review IT publications to stay up to date with trends
Work independently and with team members on enterprise initiatives
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate effectively with diverse personalities

Skills

Windows OS

Windows Server

Active Directory

Azure AD

Microsoft 365 administration

Networking fundamentals

API and web services troubleshooting

IT support

Education

Associate's degree in computer-related field

Bachelor’s degree in computer-related field

Job description

Overview:

Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia. Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets.

At Scott Electric Company, we’re committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger.

All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant (Non-Compete, Non-Disclosure).

Scott Electric Company has a current opening for a Senior Information Technology Support Specialist at our Greensburg, PA office, Monday - Friday, 8am-5pm + OT, as needed.

Sr. Information Technology Support Specialist

This role provides hands‑on technical support to end users across the organization, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate is a strong problem solver, effective communicator, and collaborative team player with a passion for delivering excellent user experiences.

Responsibilities:

Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi‑Fi, etc
Provide employee training on new technologies and enterprise services
Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations
Integrate and troubleshoot APIs and web services for seamless application performance
Perform system upgrades, patching, imaging, software deployments, and hardware repairs
Provide support and technical services for various core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi‑Fi, printers, VPN, VoIP, and physical cabling
Deliver desktop support across Windows and macOS, with exposure to iOS and Android
Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya)
Maintain documentation and knowledge base articles for employee use as well as internal IT processes
Interface with IT vendors to facilitate repair and installation
Participate in planning and rolling out of new enterprise-wide company software and services
Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
Mentor junior IT Support Specialists and provide technical guidance
Make recommendations for improving existing systems and processes
Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
Work independently and with other IT team members or managers to collaborate on successful deployment of enterprise-wide initiatives
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude

Required:

Associate’s degree in a computer-related field
Minimum four (4) years of experience in IT support, technical support, or systems administration
Strong knowledge of Windows OS, Windows Server, Active Directory, Azure AD, Microsoft 365 administration and support, and networking fundamentals
Intermediate knowledge of TCP/IP networking concepts and Windows networking and security
Strong analytical and problem-solving abilities
Experience repairing and supporting desktop and laptop hardware
Hands‑on experience with API and web services troubleshooting
Strong communication skills and experience working in a multi-site environment
Valid driver’s license and ability to travel regionally
This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required
Occasional overtime work as needed