Senior IT Support Specialist - Remote & On-Site

KDI Office Technology; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

KDI Office Technology in Philadelphia, PA, is seeking a Senior IT Support Specialist for a full-time on-site role. You will provide technical support, troubleshoot desktops, servers, and networking, and assist with IT operations for client environments.

You will work with remote and on-site visits, deliver excellent customer service, and apply strong analytical skills to resolve issues efficiently.

Qualifications

• Experience providing technical support and help desk assistance.
• Troubleshooting IT issues across desktops, servers, and cloud services.
• Strong communication and customer service abilities.
• Able to work with remote and on-site client visits.

Responsibilities

• Provide technical support to clients via remote and on-site visits.
• Troubleshoot desktop, server, network, and cloud-based IT issues.
• Assist with IT operations and day-to-day IT tasks.
• Document and track issues and resolutions for clients.

Skills

Technical Support

Help Desk

Troubleshooting

Desktops

Servers

Networking Basics

IT Experience

Analytical Skills

Customer Service

Job description

KDI Office Technology in Philadelphia, PA, is seeking a Senior IT Support Specialist for a full-time on-site role. You will provide technical support, troubleshoot desktops, servers, and networking, and assist with IT operations for client environments.

You will work with remote and on-site visits, deliver excellent customer service, and apply strong analytical skills to resolve issues efficiently.