Hybrid IT Support Specialist – Remote & On-Site

Kraft & Kennedy; Chicago (IL); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑an

401k with company match

Phone reimbursement

Training on the latest technologies

Job summary

Kraft Kennedy seeks a full-time Desktop Support Specialist in the Chicago area for a hybrid role. You will provide remote and on-site support to diverse nationwide clients, handling issues from desktop to server environments and collaborating with senior staff.

The position emphasizes strong customer service, troubleshooting, and a proactive problem-solving mindset, with a schedule that includes weekend coverage and weekday hours in Central Time.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis. (2-3 days per week)
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication

Troubleshooting

Detail oriented

Education

Bachelor's Degree in IT or related field

Tools

Windows Server

Microsoft Exchange

Virtualization

Storage

MCSE

Job description

Kraft Kennedy seeks a full-time Desktop Support Specialist in the Chicago area for a hybrid role. You will provide remote and on-site support to diverse nationwide clients, handling issues from desktop to server environments and collaborating with senior staff.

The position emphasizes strong customer service, troubleshooting, and a proactive problem-solving mindset, with a schedule that includes weekend coverage and weekday hours in Central Time.