Information Technology Support Specialist

KDI Office Technology; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

KDI Office Technology in Philadelphia, PA, is seeking a Senior IT Support Specialist for a full-time on-site role. You will provide technical support, troubleshoot desktops, servers, and networking, and assist with IT operations for client environments.

You will work with remote and on-site visits, deliver excellent customer service, and apply strong analytical skills to resolve issues efficiently.

Qualifications

• Experience providing technical support and help desk assistance.
• Troubleshooting IT issues across desktops, servers, and cloud services.
• Strong communication and customer service abilities.
• Able to work with remote and on-site client visits.

Responsibilities

• Provide technical support to clients via remote and on-site visits.
• Troubleshoot desktop, server, network, and cloud-based IT issues.
• Assist with IT operations and day-to-day IT tasks.
• Document and track issues and resolutions for clients.

Skills

Technical Support

Help Desk

Troubleshooting

Desktops

Servers

Networking Basics

IT Experience

Analytical Skills

Customer Service

Job description

KDI Office Technology helps organizations in the Mid-Atlantic region work smarter through digital transformation, simplified IT, and streamlined workflows tailored to meet unique needs. With services ranging from Managed IT and Print Services to Cybersecurity and Cloud Phone systems, KDI provides personalized support with big-company resources. The company is known for its expertise in IT & Physical Security, Digital Transformation, and Imaging/Printing solutions.

Role Description

This is a full-time role for an Senior IT Support Specialist located in Philadelphia, PA area at KDI Office Technology. The Senior IT Support Specialist will be responsible for technical support, troubleshooting, desktop computers, physical and virtual servers, basic networking, information technology, and help desk support on a day-to-day basis. Support will be provided via remote and on-site visits with clients.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting of IT issues, including desktops, servers, cloud M365, and basic networking.
• Experience in Information Technology
• Strong analytical and problem-solving abilities
• Excellent communication and customer service skills