Onsite IT Service Desk Specialist — Client-Focused Support

NetCov; Valley Forge Homes (PA); On-site; USD 46,000 - 62,000; Full time

Job summary

NetCov is seeking a Service Desk Specialist to provide onsite technical support in King of Prussia, PA. The role focuses on resolving desktop hardware, application, and endpoint issues while collaborating with the managed services team to ensure high customer satisfaction.

The candidate will manage client IT systems, adhere to SLAs, and participate in a recurring on-call rotation with occasional client-site visits. This is a full-time onsite position requiring reliable transportation.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Network Administration or related business field.
• 1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position.
• Industry certifications (e.g., CompTIA A+, Network+, Security+, AWS, Azure, MCP, CCNA or similar) are highly desirable.

Responsibilities

• Provide effective technical support to clients via phone, email and RMM toolset.
• Diagnose and resolve desktop application and hardware related issues.
• Act as a supportive technical resource for the team, ensuring service needs are met.
• Manage client IT systems and adhere to SLAs and SOPs.

Skills

Troubleshooting

Communication

Time management

Customer service

Education

Associate's degree in IT/CS/Net Admin

Tools

Active Directory

DNS

DHCP

Office 365

Windows/macOS

Job description

NetCov is seeking a Service Desk Specialist to provide onsite technical support in King of Prussia, PA. The role focuses on resolving desktop hardware, application, and endpoint issues while collaborating with the managed services team to ensure high customer satisfaction.

The candidate will manage client IT systems, adhere to SLAs, and participate in a recurring on-call rotation with occasional client-site visits. This is a full-time onsite position requiring reliable transportation.