Senior IT Support Specialist — Field & On-Site Tech

Dormont Manufacturing Co; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Financial Planning

Opportunities for growth and development

Job summary

Dormont Manufacturing Co, located in Tampa, Florida, is seeking a skilled IT Support Specialist to provide technical support for Windows devices, Autodesk products, and customer service interactions. The ideal candidate should have at least 5 years of relevant experience and a background in IT support roles.

The role requires working knowledge of ITSM practices, particularly with Fresh Service. Benefits include competitive compensation, medical coverage, and opportunities for personal growth.

Qualifications

• High School Diploma or equivalent required; Associates Degree in IT-related field preferred.
• Requires at least 5 years of relevant support role experience.
• Familiarization with IT Service Manager (ITSM) required, Fresh Service experience preferred.

Responsibilities

• Monitor incoming service requests and ensure proper logging.
• Provide technical support for internet and network related issues.
• Collaborate with Service desk Team to promote learning.

Skills

Technical Support

Customer Service

IT Service Manager (ITSM)

Microsoft Office 365

Autodesk Products

Adobe Creative Suite

Education

Associate's Degree in IT-related field

Tools

SCCM

Microsoft Endpoint Manager

Azure Active Directory

Job description

Dormont Manufacturing Co, located in Tampa, Florida, is seeking a skilled IT Support Specialist to provide technical support for Windows devices, Autodesk products, and customer service interactions. The ideal candidate should have at least 5 years of relevant experience and a background in IT support roles.

The role requires working knowledge of ITSM practices, particularly with Fresh Service. Benefits include competitive compensation, medical coverage, and opportunities for personal growth.