On-Site IT Field Technician | Travel-Ready Support

Morgan & Morgan, P.A.; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an IT Field Services Technician in Tampa, FL to deliver white-glove in-person and remote IT support across the firm’s 6,000+ employees nationwide.

The role maintains IT hardware, supports conference rooms, printers, and storage areas while traveling within the region to provide on-site coverage. The ideal candidate has 2+ years in IT service or field support, experience with Office 365 and Active Directory, and strong problem-solving and communication skills.

Qualifications

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Freshservice, Salesforce, and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT-managed spaces, including conference rooms, printer stations, and IT storage areas.
• Travel within the assigned region and to other firm locations as needed to provide on-site support.
• Act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

Skills

2+ years IT Service Desk/Field

Office 365

Active Directory

Networking basics

Communication skills

Time management

Tools

Freshservice

Salesforce

Microsoft 365

Job description

Morgan & Morgan, P.A. is seeking an IT Field Services Technician in Tampa, FL to deliver white-glove in-person and remote IT support across the firm’s 6,000+ employees nationwide.

The role maintains IT hardware, supports conference rooms, printers, and storage areas while traveling within the region to provide on-site coverage. The ideal candidate has 2+ years in IT service or field support, experience with Office 365 and Active Directory, and strong problem-solving and communication skills.