IT Help Desk Specialist — Fast, Friendly Tech Support

Sims-Crane-; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sims Crane & Equipment in Tampa, FL is seeking an IT Help Desk Technician to support day-to-day technology issues across desktops, apps, hardware, and networking devices. You will resolve tickets, assist with Office applications, printers, and mobile devices, and maintain user accounts and inventory.

Ideal candidates have 1–3 years in IT support, familiarity with Windows 10/11, Server OS, and Microsoft 365, plus strong communication and problem-solving skills.

Qualifications

• Associate degree or equivalent IT background with 1–3 years in IT support.
• Certifications such as Microsoft, Cisco Meraki or CompTIA are preferred.
• Experience with Windows 10/11, Server OS and Microsoft 365 is expected.
• Proficiency with Active Directory and basic network concepts is desirable.

Responsibilities

• Monitor and resolve incoming IT work orders and service requests promptly.
• Provide hardware/software support for Office apps, phones, printers, and mobile devices.
• Escalate complex issues to appropriate teams with clear user communication.
• Document resolutions and update ticket statuses for accurate tracking.
• Deliver excellent customer service and educate staff on best practices.
• Set up and configure new computers, tablets, and iPhones; install software.
• Track IT inventory and manage user accounts across systems.
• Collaborate with vendors to resolve technical issues; cross-train for coverage.
• Participate in IT staff meetings and report on activities.

Skills

Strong organizational skills

Interpersonal communication

Attention to detail

Problem solving

Team collaboration

Multitasking

Adaptability

Networking/routing

Education

Associate Degree in Information Technology or Information Systems

High School Diploma with 1–3 years IT support

Microsoft, Cisco Meraki, and CompTIA certifications (preferred)

Microsoft Entra administration and support (preferred)

Experience with Windows 10/11, Server OS 2016+ and Microsoft 365

Active Directory experience

VoIP administration and support (preferred)

Valid Driver’s License

Tools

Windows 10/11

Windows Server OS 2016+

Microsoft 365

Active Directory

VoIP administration

Cisco Meraki

Microsoft Entra

Job description

Sims Crane & Equipment in Tampa, FL is seeking an IT Help Desk Technician to support day-to-day technology issues across desktops, apps, hardware, and networking devices. You will resolve tickets, assist with Office applications, printers, and mobile devices, and maintain user accounts and inventory.

Ideal candidates have 1–3 years in IT support, familiarity with Windows 10/11, Server OS, and Microsoft 365, plus strong communication and problem-solving skills.