Regional IT Field Technician – On-Site Support & Travel

Morganmorganjobsapplynow; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan is seeking an IT Field Services Technician in Tampa to deliver white-glove, on-site and remote IT support for a large firm with 6000+ employees nationwide. You will install, maintain, and configure IT hardware across the region, travel as needed, and ensure spaces are secure and well‑maintained.

The role requires 2+ years in IT service desk or field services, Office 365/AD expertise, good networking knowledge, and strong communication.

Qualifications

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Freshservice, Salesforce, and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly resourceful, well-organized, dependable, efficient, and detail oriented.
• Strong desire to learn and grow both IT and office support skills to deliver high-quality results for our clients and partners
• Commitment to maintaining a professional and orderly IT work environment, ensuring IT-managed spaces are neat, secure, and well-maintained
• Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT-managed spaces, including conference rooms, printer stations, and IT storage areas.
• Regularly inspect and maintain the physical appearance of IT workspaces to ensure a neat, professional, and secure environment.
• Implement and enforce best practices for IT equipment storage, labeling, and organization.
• Ensure IT closets and storage areas are well-kept, accessible, and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on-site support.
• Act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

Skills

Office 365

Active Directory

Networking basics

IT support

Tools

Freshservice

Salesforce

Microsoft Office 365

Job description

Morgan & Morgan is seeking an IT Field Services Technician in Tampa to deliver white-glove, on-site and remote IT support for a large firm with 6000+ employees nationwide. You will install, maintain, and configure IT hardware across the region, travel as needed, and ensure spaces are secure and well‑maintained.

The role requires 2+ years in IT service desk or field services, Office 365/AD expertise, good networking knowledge, and strong communication.