Senior IT Support Specialist – Banking Apps & Windows

Columbia Bank; Redding (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Job summary

Columbia Bank is seeking an IT Service Desk Specialist to support internal associates with software and application issues, including core banking apps, Windows, and MS Office. You will manage tickets in ServiceNow, triage requests, and escalate complex problems while ensuring regulatory compliance across the bank.

Ideal candidates have 4–6 years in IT service desk, strong customer service, and knowledge of SailPoint, Webex Calling, Cisco IVR, and Calabrio. Occasional travel may be required.

Qualifications

• HS Diploma or GED preferred for the role.
• Background in Information Technology or related field preferred.
• 4–6 years of IT Service Desk experience is required.
• Strong knowledge of Windows OS, MS Office, Active Directory, and common ITSM tools.

Responsibilities

• Provide support to internal associates for software and application issues.
• Troubleshoot core banking apps, Windows, and MS Office.
• Maintain ServiceNow tickets, identify trends, capture details, and improve IT processes.
• Assist with account access and entitlement management in SailPoint.
• Coaching or training others as needed and ensure regulatory compliance.

Skills

IT Service Desk

Windows OS

Active Directory

TCP/IP

MS Office

Customer Service

Troubleshooting

Education

HS Diploma/GED

IT-related field

Tools

ServiceNow

SailPoint

Webex Calling

Cisco IVR

Calabrio

Job description

Columbia Bank is seeking an IT Service Desk Specialist to support internal associates with software and application issues, including core banking apps, Windows, and MS Office. You will manage tickets in ServiceNow, triage requests, and escalate complex problems while ensuring regulatory compliance across the bank.

Ideal candidates have 4–6 years in IT service desk, strong customer service, and knowledge of SailPoint, Webex Calling, Cisco IVR, and Calabrio. Occasional travel may be required.