Banking IT Support Specialist – 24x5 Help Desk

Columbia Bank; Phoenix (AZ); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Columbia Bank is seeking an IT Service Desk professional to provide first-level support for software, hardware, and telecom issues for internal associates. You will troubleshoot core banking and Microsoft applications, document issues, and escalate when needed.

The role requires up to 2 years IT help desk experience with a high school diploma or GED. Onsite work in Liberty Lake, WA, with competitive hourly pay and benefits.

Formación

• Less than 2 years IT service desk experience.
• H.S. Diploma/GED preferred.
• IT-related field (preferred).

Responsabilidades

• Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems.
• Collect information, open tickets, perform triage, and resolve or upscale issues.
• Support internal associates to empower business relationships with bank customers.
• Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.
• Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
• Perform installations and configurations of computers/laptops using standard processes and tools.
• Participate in a 24x5 global support team and elevate complex problems as needed.
• Demonstrate compliance with all bank regulations and policies.

Conocimientos

IT Service Desk

Customer support

Troubleshooting

Windows

MS Office

Educación

High School Diploma or GED

IT-related field education

Herramientas

ServiceNow

Descripción del empleo

Columbia Bank is seeking an IT Service Desk professional to provide first-level support for software, hardware, and telecom issues for internal associates. You will troubleshoot core banking and Microsoft applications, document issues, and escalate when needed.

The role requires up to 2 years IT help desk experience with a high school diploma or GED. Onsite work in Liberty Lake, WA, with competitive hourly pay and benefits.