Senior IT Support Specialist - Banking Apps

Columbia Bank; Lakewood (WA); On-site; USD 30,000 - 44,000; Full time

Job summary

Columbia Bank in Lakewood, WA is seeking a skilled IT Service Desk professional to provide software and application support to internal associates, troubleshoot core banking and Microsoft applications, and triage tickets in ServiceNow.

You will assist with SailPoint and AD, perform installations, uphold bank regulations, and participate in a 24x5 global support team to ensure reliable access for colleagues and customers.

Qualifications

• 4-6 years IT service desk experience is required.
• Strong knowledge of Windows OS, MS Office, and AD.
• Experience with ServiceNow and SailPoint preferred.

Responsibilities

• Provide support for core banking apps and Microsoft software.
• Triage and resolve or elevate IT incidents and service requests.
• Maintain ServiceNow tickets and identify trends for process improvement.
• Manage SailPoint access requests and user entitlements.
• Deliver quality customer service to internal associates.

Skills

TCP/IP

PC hardware

Windows OS

Microsoft Office

Active Directory

ServiceNow

SailPoint

Customer service

Troubleshooting

Education

HS Diploma/GED

IT field study

Tools

ServiceNow

SailPoint

Webex Calling

Cisco IVR

Calabrio

Windows

Job description

Columbia Bank in Lakewood, WA is seeking a skilled IT Service Desk professional to provide software and application support to internal associates, troubleshoot core banking and Microsoft applications, and triage tickets in ServiceNow.

You will assist with SailPoint and AD, perform installations, uphold bank regulations, and participate in a 24x5 global support team to ensure reliable access for colleagues and customers.