Bank IT Support Specialist: Helpdesk & Tech Troubleshooter

Columbia Bank; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Columbia Bank is seeking an IT Service Desk Analyst to provide first-level support for software, hardware, and telecommunications issues at Liberty Lake, WA. You will troubleshoot core banking applications and Microsoft products, open and triage tickets, and escalate complex problems when needed.

The role requires < 2 years IT Service Desk experience, a high school diploma or GED, and may prefer IT-related study. Onsite work, benefits, and diverse team culture are offered.

Qualifications

• Less than 2 years of IT service desk experience required.
• H.S. Diploma/GED preferred.
• Pursuing IT-related studies acceptable.

Responsibilities

• Provide first level IT support for software, hardware, and telecom issues.
• Troubleshoot core banking apps and Microsoft products.
• Open tickets, triage, and escalate when needed.
• Maintain ServiceNow and capture accurate incident details.
• Support 24x5 global IT help desk operations.
• Ensure compliance with bank policies and regulations.

Skills

IT Service Desk

Education

H.S. Diploma/GED

Information Technology-related field

Tools

ServiceNow

Windows OS

Microsoft Office

Job description

Columbia Bank is seeking an IT Service Desk Analyst to provide first-level support for software, hardware, and telecommunications issues at Liberty Lake, WA. You will troubleshoot core banking applications and Microsoft products, open and triage tickets, and escalate complex problems when needed.

The role requires < 2 years IT Service Desk experience, a high school diploma or GED, and may prefer IT-related study. Onsite work, benefits, and diverse team culture are offered.