Financial IT Support Specialist - Onsite & 24x5

Columbia Bank; Spokane (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Columbia Bank in Liberty Lake, WA is seeking a first-level IT Support Associate to assist internal associates with software, hardware, and telecommunications issues. You will troubleshoot core banking and Microsoft applications, collect information, open ServiceNow tickets, and triage incidents to resolution or escalation.

You will support core banking apps, Windows and MS Office, perform installations and configurations, and participate in a 24x5 global support team while complying with bank

Qualifications

• H.S. Diploma/GED preferred.
• in Information Technology (IT or related field) preferred.
• Less than 2 years IT related Service Desk experience required.

Responsibilities

• Provide first-level IT support for software, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft apps, hardware, and operating systems.
• Collect information, open tickets, perform triage, and resolve or escalate issues.
• Support internal associates to empower business relationships with bank customers.

Skills

IT Service Desk experience

Troubleshooting

Education

H.S. Diploma/GED (preferred)

Job description

Columbia Bank in Liberty Lake, WA is seeking a first-level IT Support Associate to assist internal associates with software, hardware, and telecommunications issues. You will troubleshoot core banking and Microsoft applications, collect information, open ServiceNow tickets, and triage incidents to resolution or escalation.

You will support core banking apps, Windows and MS Office, perform installations and configurations, and participate in a 24x5 global support team while complying with bank