Banking IT Support Specialist — 1st Line Helpdesk

Columbia Bank; Lakewood (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid vacation & holidays

Job summary

Columbia Bank is seeking an IT Help Desk Support specialist to provide first-level assistance to internal associates in Liberty Lake, WA. You will troubleshoot software, hardware, and telecommunications issues and manage tickets in ServiceNow.

The role requires less than two years of IT service desk experience, HS diploma or GED, and a preference for IT-related coursework. Onsite work and a comprehensive benefits package are offered.

Qualifications

• Minimum required: HS diploma or GED.
• Some IT-related coursework or experience preferred.
• Less than 2 years IT service desk experience required.

Responsibilities

• Provide first-level IT support to internal associates for software, hardware, and telecom issues.
• Troubleshoot core banking and Microsoft applications, and operating systems.
• Open and triage tickets; collect info and escalate when needed.
• Maintain ServiceNow tickets and identify trends to improve IT processes.
• Assist with installations and configurations of computers and laptops.

Skills

IT support

Windows

MS Office

Troubleshooting

Customer service

ServiceNow

Education

HS Diploma or GED

IT-related field (preferred)

Tools

ServiceNow

Job description

Columbia Bank is seeking an IT Help Desk Support specialist to provide first-level assistance to internal associates in Liberty Lake, WA. You will troubleshoot software, hardware, and telecommunications issues and manage tickets in ServiceNow.

The role requires less than two years of IT service desk experience, HS diploma or GED, and a preference for IT-related coursework. Onsite work and a comprehensive benefits package are offered.